PACT ACT Update: A message to our Delta Extrax Customers
No worries, we’re still shipping your favorite Delta products! We understand there may be some confusion during this time, but we are happy to announce that we are still shipping your favorite products directly to your door! Please be aware that we must use USPS for all deliveries due to the PACT Act. To see the list of the states that we are unable to ship to, please browse the full list below.
COVID-19 Update: A message to our Delta Extrax Customers
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state-recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally, processing times are within 1-3 business days* although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact on our business. Processing times may also be extended during holidays, launches/re-stocks, releases, and promotions.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Any domestic order in the U.S. placed will have a Flat Rate for its shipping cost of $4.99.
Browse Frequently Asked Questions
Do You Ship To My State?
Delta Extrax abides by all federal and state laws which means that we may not be able to ship our product to your state depending on your state’s current laws around Delta-8 THC and other cannabinoids sold on this website. Here is a list of states in which Delta-8 is currently still illegal and Delta Extrax will not be able to ship products to the following states at this time:
Alaska
Arizona
California
Colorado
Delaware
Idaho
Iowa
Mississippi
Montana
Nevada
New York
North Dakota
Oregon
Rhode Island
Utah
Vermont
Washington
When Will My Order Ship?
Typically orders are processed and fulfilled within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed over the weekend or during holidays will be processed on the next business day.
Shipping typically takes 3-7 business days and is fully dependent upon the shipping carrier.
If you choose to purchase Priority Shipping, your order will still have a processing time of 1-3 business days, but shipping typically takes 2-3 business days. Please note that Priority Shipping decreases the amount of time your order is in transit, but does not put your order at the front of the processing queue.
During holiday seasons processing may take a longer than usual. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.
Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
When Will I Receive My Order After It Ships?
Most of our orders ship via USPS and USPS’ shipping time is typically 3-7 business days. Once your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been picked up.
If you choose Priority Shipping, please allow 1-3 business days of processing and orders will likely ship within 2-3 days once processed. Please keep in mind that orders will be processed in the order that they are placed, purchasing Priority Shipping does not put your order at the front of the processing queue, but it does allow for orders to usually arrive in 2-3 days once processed.
Please give the tracking number 24-48 hours to update.
We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
What Should I Do If My Package Was Lost?
Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider raising a claim with USPS here.
My Order Is Still Processing, Should I Be Concerned?
You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in Processing after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order was placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, feel free to reach out to support@deltaextrax.com.
I Haven’t Received Tracking, Where Can I Find It?
You will receive your tracking number via email once your order has finished being processed and fulfilled. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our Delta Extrax email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in 2 separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Delta Extrax Order”.
If you still cannot find your tracking information, visit track.deltaextrax.com. You can use your email and order number to track your order status. Please also feel free to reach out to our customer service at support@deltaextrax.com for any questions.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can go to track.deltaextrax.com to visually track your package and receive real-time notifications on its estimated delivery.
Can I Change My Order Details After Purchasing?
We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders, so once your order has been processed and begun shipping we will not be able to adjust or change any customer details pertaining to the order.
Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing Delta Extrax can do for that order.