SHIPPING POLICY

PACT ACT Update: A message to our Delta Extrax Customers

No worries, we’re still shipping your favorite Delta products! We understand there may be some confusion during this time, but we are happy to announce that we are still shipping your favorite products directly to your door! Please be aware that we must use USPS for all deliveries due to the PACT Act. To see the list of the states that we are unable to ship to, please browse the full list below.

Important to note:

Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

Please note that delays may be longer during the holiday season. For more information, you can read about USPS’ Holiday Shipping Deadlines by visiting their website.

As a reminder, processing times do not include shipping times. On average, processing times may take 1 – 3 business days while shipping times may take 3 -7 business days.

Any domestic order placed in the U.S. will have a Flat Rate for its shipping cost of $4.99.

Shipping Frequently Asked Questions

What States Do You Ship To?

Delta Extrax abides by all federal and state laws, which means that we may not be able to ship our product to your state depending on your state’s current laws around Delta-8 THC and other cannabinoids sold on this website. Here is a list of states in which Delta-8 is currently still illegal; Delta Extrax will not be able to ship products to the following states at this time:

Alaska
Arizona
California
Colorado
Delaware
Idaho
Iowa
Kansas (edibles are still permitted)
Mississippi
Montana
Nevada
New York
North Dakota
Oregon
Rhode Island
Utah
Vermont
Washington

When Will My Order Ship?

Typically, orders are processed and fulfilled within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed over the weekend or during holidays will be processed on the next business day.

Once your order has been processed by our warehouse, it is submitted for Shipping, which typically takes 3-7 business days and is fully dependent upon our shipping carrier (USPS). As a reminder, processing time is separate from shipping time.

If you choose to purchase Priority Shipping, your order will still have a processing time of 1-3 business days, but shipping typically takes 2-3 business days. Please note that Priority Shipping decreases the amount of time your order is in transit, but does not put your order at the front of the processing queue.

During the holiday season, processing and shipping times may take longer than usual. We encourage you to visit the USPS website to learn more regarding key shipping deadlines. We appreciate your patience!

If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.

*Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

When Will I Receive My Order After It Ships?

Most of our orders ship via USPS, with their shipping time typically 3-7 business days. Once your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been picked up.

If you choose Priority Shipping, please allow 1-3 business days of processing and orders will likely ship within 2-3 days once processed. Please keep in mind that orders will be processed in the order that they are placed; purchasing Priority Shipping does not put your order at the front of the processing queue, but it does allow for orders to usually arrive in 2-3 days once processed.

Once your order is processed and shipped, you will receive a tracking number. Please give the tracking number 24-48 hours to update. If your order’s tracking number does not show activity or movement for more than 5 business days, please contact our Customer Service team to investigate.

We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.

What Should I Do If My Package Was Lost?

Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider raising a claim with USPS here. Please note that Delta Extrax is not liable for missing packages, whether marked as delivered or not.

We understand that some carriers may scan a package as “Delivered” while it is still out for delivery and that it may take as long as 4 business days for the package to physically arrive at its destination. If after those 4 business days, your order shows as “Delivered” and you have not located your package, please contact our Customer Service team for assistance.

My Order Is Still Processing, Should I Be Concerned?

You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in Processing after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order is placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, you may reach out to support@deltaextrax.com.

I Haven’t Received Tracking, Where Can I Find It?

You will receive your tracking number via email once your order has finished being processed and fulfilled. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our Delta Extrax email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in two separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Delta Extrax Order”.

If you still cannot find your tracking information, visit track.deltaextrax.com. You can use your email and order number to track your order status. Please also feel free to reach out to our customer service at support@deltaextrax.com for any questions.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can go to track.deltaextrax.com to visually track your package and receive real-time notifications on its estimated delivery. Once you are notified that your order has shipped, it is in the hands of USPS, meaning they are responsible for any shipping issues that may arise.

Can I Change My Order Details After Purchasing?

We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders, so once your order has been processed and begun shipping, we will not be able to adjust or change any customer details about the order.

Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing Delta Extrax can do for that order.

I Have an Issue With My Order, What Do I Do?

If there are any issues upon arrival of your package, please reach out to our Customer Service Team! You can contact them at support@deltaextrax.com. Please include your order number, full name, a detailed description, and photos of the issue in your email. This will help our team troubleshoot and find a solution quickly.

Our Customer Service Team is available Monday-Friday, from 8:00 am to 4:30 pm, and will typically respond within 2 business days.

FAQs For Route Protected Packages

What is Route and Green Package Protection?

Route’s Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route’s Green Package Protection and looking to file a shipping issue online? File here

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.

In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here.

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.

If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@deltaextrax.com and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/